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Hi, how can we help you?
In the FAQ section you can find the answer to your questions faster. Furthermore, you will be able to follow your shipment or have all the necessary information on payment methods.
My account
Password recovery
If you have forgotten your password, you can click on "Forgot your password?" on the login screen.
You will need to enter your email address and click submit to receive an email with a link (attention: it may take some time before you receive it and remember to also check your junk/spam mail).
How do I change my account details
Log in to your account and click on "Personal data"
On this page you can change your name and surname, password and email linked to your account.
How to subscribe to the Newsletter
To subscribe to the newsletter, just enter your email in the dedicated space that you will find on the homepage.
With the Newsletter, we inform you regularly by email about our latest offers and seasonal tips
How to order
Registration
If you already have a Bottari account, simply click on "Login" and enter the email address and password chosen at the time of registration.
Forgot your password? Click on "Forgot your password", enter your email click "Send reset link" and we will send you an email to create a new one.
If you are a new customer you will need to register from this page: https://www.bottarishop.it/login?create_account=1
Click on "I am a new customer" and enter your data, including name, surname, email address and create a password to access your account.
To complete the registration, click on "Create an account" and complete the registration by entering other important data for the purchase, such as your address or telephone number.
How to place an order
Placing an order on Bottarishop.it is very simple and fast.
To do this, simply identify the desired products, possibly choosing the desired version and click on "Add to cart". Once added, a popup will appear where you can click "Buy" or click on the Cart icon at the top right.
Once in the cart, just enter your data, choose the payment and shipping method and click the "Buy" button.
When is it possible to cancel the order?
When the goods are ordered from the manufacturer and are ready to be shipped, it is no longer possible to cancel the order as it will be entrusted to the courier on the same day. For any urgency you can contact us via WhatsApp message during office hours or by phone.
If the product is defective
If an item received is defective, you can proceed with a complaint.
Fill out the contact form here in detail and we will reply as soon as possible.
Delivery and Shipping
Where is my order
If you are unable to open the link to track the shipment with GLS, enter the tracking code received by email in the search bar of the website www.gls.it
When your package is ready it will be shipped, you will receive a confirmation email and you can click on "Follow your order" to view the shipment details. (to be defined)
Shipping cost*
Shipping is free for orders to Italy over €69.00.
For those whose amount is lower, the shipping cost is €9.95.
Courier
The couriers Bottari relies on for shipments in Italy are GLS and BRT.
They are leading companies in Italy and Bottari has chosen to collaborate with them for the excellence and reliability of their services.
Return, Withdrawal, Refund
How to exercise the right of WITHDRAWAL
In case of WITHDRAWAL (the Customer has changed his mind, does not like the product, has the wrong type of article, etc...) the refund will be made within 14 days of the request for withdrawal, subject to resubmission by and at the expense of the Customer , with tracked shipping, to the Seller's address. The refund of the amount paid will be sent via the same payment method chosen by the customer. Bottari S.p.A. will refund the amount only when the returned items have been checked in their integrity. In other cases, a partial refund is provided as the damage to the goods leads to a lowering of the value of the same and of expenses to make it possibly still salable (as reconditioned).
How to make a RETURN
To make a RETURN (the product arrived broken, partially damaged, not working, completely different from what was ordered), the Customer can access his account, enter the order summary, select the product/s to return, enter the reason for the return immediately below and click on the Request a return button.
A return procedure will automatically be opened and you will be contacted to proceed. We will send our waybill to collect the package with the item carefully closed.
14 days to withdraw from the purchase
You have the right to return your order within 14 working days of delivery. Consult the dedicated page to find out more: click here
What state must the return be in to be accepted?
- the product is in perfect condition; (unused, free from traces of assembly or wear)
- the product arrives with its original packaging, without affixing labels or stickers;
- the return is placed in a shipping carton, paying attention to heavy or fragile items.
Payment
Payment methods
You can pay for your purchases with:
- Paypal (also in installments)
- Credit Card Visa or Mastercard
- Wire transfer
- Satispay
Refund
Confirm shipment via your personal space on the site or by email to commerciale@bottarishop.it.
You will receive confirmation of the return directly from our logistics offices via the portal or by email.
Only after due verification, if necessary, will you be refunded according to your initial payment method.
PayPal
If you choose to pay with this method you will be directed to the PayPal site.
If you already have a PayPal account, identify yourself with your email address and password and confirm the payment.
If you don't have a PayPal account, you can proceed with a guest account or create one.
Payment will be registered within a few minutes and your order will be processed immediately.
Before proceeding with the payment you will be asked to accept the "Terms and conditions" section of PayPal.
Credit card
You can use your credit card Mastercard, Visa, Postepay, American Express and all major credit and prepaid cards.
Applications guide
How do I find the correct size of snow chains?
You can find the correct size by consulting our application
How do I find the correct size of wiper blades?
You can find the correct size for your car model in our application
B2B
How can I become your reseller?
Do you want to become our reseller and access the reserved price lists?